On March 19, 2020, Governor Inslee issued Proclamation 20.23 which called on public utilities in Washington state to ensure the health and safety of their employees and the public by suspending service disconnections for nonpayment during the COVID-19 pandemic; waiving late fees for customers who are out of work or offering customer payment plans; and expanding bill assistance programs for customers who are economically impacted by this emergency.
In response, Spanaway Water Company, as adopted by its Board of Directors, is implementing the following COVID-19 Customer Assistance Program (CCAP). This program offers customers a DEFERRED PAYMENT ARRANGEMENT option.
DEFERRED PAYMENT ARRANGEMENT
A deferred payment arrangement will be extended to customers for the payment of delinquent accounts where the customer attests to the temporary inability to make full payment.
This Deferred Payment Arrangement allows customer to defer payment of water bills beginning March 18, 2020 without any late or reconnection fees imposed on outstanding balances as well as suspending disconnection of water services while the Governor’s moratorium is in place. After which, customers would then be allowed to request up to a twelve-months of payment arrangement to spread the costs of outstanding bills over that period
Customers will be required to complete the Payment Arrangement Request Application. Customers need to attest that, due to COVID-19-related issues, the customer is unable to timely pay his/her/their utility bill.
On a case-by-case basis and on the request by a customer, after reviewing the documented circumstances, payment arrangements may be extended in conjunction with a good history of making routine billing and deferred payments with approval by Spanaway Water Company.
AUTHORIZATION
This Program, as approved by the General Manager and the Board of Directors is retroactively effective beginning the 18th day of March 2020. The discontinuation of this Program will be based on the Board of Director’s’ direction/approval.
There are also additional resources for utility assistance click here for our resource flyer.